Refund policy

Return Policy

We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Return Process

To initiate a return, please contact us at organa1organa@gmail.com. Returns must be sent to the address provided in the instructions. Items sent back without first requesting a return will not be accepted.

Customers are responsible for the postage costs associated with returning items.

If your return is approved, we will provide instructions on how and where to send your package. For any return-related inquiries, feel free to contact us at organa1organa@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and correct it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. For questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 7-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 7 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you once we have received and inspected your return, and inform you if the refund was approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your return was approved, please contact us at organa1organa@gmail.com.